SiteSetuSiteSetu
CRM - Contact & Lead Management

Every Contact. Every Lead. Organized.

Organization-wide contact management with a simple stage pipeline. Reduce missed follow-ups and keep important relationships visible across the team.

CRM dashboard illustration

Common CRM Challenges

Contact information scattered across personal phonesLost business because no one followed up on leadsMultiple people calling the same vendorNo visibility on sales pipeline and conversionsCannot track which team member knows which contact

Centralized Relationship Management

Keep all your business contacts and leads in one organized, accessible place.

Centralized Contact Database

Organization-wide contact directory accessible to all team members. Store client, vendor, consultant, and contractor contacts in one place.

Stage-Based Tracking

Track opportunities through a simple pipeline: inquiry → meeting → deal → booking. Keep context, notes, and history in one place.

Shared Ownership

Assign owners, add notes, and tag contacts so follow-ups don’t depend on one person’s phone or WhatsApp.

Organization Scoped

Contacts belong to your organization, not individual projects. Maintain relationships across multiple projects and business units.

Manage All Business Relationships

From clients to vendors, keep track of everyone you work with.

Clients

Property owners, developers, and project sponsors you work with

Vendors

Material suppliers, equipment rental companies, and service providers

Contractors

Subcontractors, labor contractors, and specialist contractors

Consultants

Architects, engineers, surveyors, and technical consultants

Authorities

Government officials, RERA contacts, and regulatory bodies

Others

Brokers, agents, and other business contacts

How It Works

From contact capture to lead conversion.

1

Add Contacts

Import existing contacts or add new ones manually. Capture complete details including company, role, and contact information.

2

Categorize & Tag

Organize contacts by type (client, vendor, consultant). Add custom tags for easy filtering and segmentation.

3

Move Through Stages

Track progress through inquiry → meeting → deal → booking with a clean, consistent workflow.

4

Add Notes & Context

Capture notes on meetings and calls so the next person has full context before following up.

5

Stay Aligned as a Team

Use tags, search, and ownership so follow-ups are consistent even when teams change.

Feature Deep Dive

Everything you need for effective contact and lead management.

Contact Management

Store names, companies, phone numbers, emails, tags, and notes. Keep a clean directory your entire team can use.

CRM contacts and stages

Pipeline Stages

Move contacts through inquiry → meeting → deal → booking. Every stage change is recorded for traceability.

CRM stage pipeline

Stage History & Notes

Keep a timeline of stage changes with optional notes so anyone can understand the context before calling a client or vendor.

CRM stage history

Contact Categorization

Use tags and filters to quickly find the right people—vendors, consultants, contractors, or client stakeholders.

CRM tags and categories

Search & Filters

Search by name, company, email, or phone and filter by stage and tags.

CRM search

Organization-Wide Access

All team members access the same contact database. No more asking 'who has that client's number' - it's always in the system.

Shared CRM access

Organization-Level Feature

CRM is currently organization-scoped, not project-specific. Contacts and leads are available across all your projects, making it ideal for managing vendor relationships and business development activities at the company level.

Connected Contact Data

CRM keeps contact data visible to the teams who need it.

+ Procurement

Centralize vendor contacts so procurement teams know who to call.

+ Files

Keep notes, tags, and stage details with each contact for team visibility.

Never Lose Track of Business Relationships

See how SiteSetu CRM can help you organize contacts and keep opportunities moving—without scattered spreadsheets or phone books.